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Customer care

Delivery & installation

How we prepare, transport and place furniture safely in your home.

Before we schedule

We confirm production completion, the delivery address, site-contact details and final access conditions before offering a date.

  • Measure doorways, stairs, lifts and turning spaces.
  • Tell us about restricted access, parking rules or society permissions.
  • Ensure the installation area is clear and protected.

White-glove placement

Our quoted service may include specialist transport, unpacking, assembly, placement and removal of protective packaging. The exact scope appears on your quotation.

  • A responsible adult must be present.
  • Wall fixing and electrical work are excluded unless written into the quote.
  • Damage or shortages should be recorded on the delivery note before sign-off.

Service area and charges

Charges depend on distance, access, crew requirements and piece size. Remote deliveries may use a vetted specialist partner and different service terms.

Ask us a question about this policy

Last reviewed: 2 August 2026. This operational template must be reviewed by qualified Indian legal counsel before production launch.